We will make every effort to ensure that your child’s birthday party or special occasion is a fun, exciting event that they will remember fondly for years to come. To ensure that this happens, there are a few terms and conditions we would like to draw your attention to.
Birthday bookings are made in time slots. Each time slot can accommodate a certain number of children depending on the activity. This includes the birthday child/children. There is no restriction on the duration of a party as long as the minimum time period for the number of children is met. You can have fewer children but it is the time slot you are paying for. It is important you do not exceed these limits as they are governed by child protection policies, legal limits and the total amount of equipment available.
We operate from our main venue at Parrs Wood High School and we have various safety features in place at the school. We have extensive risk assessments and these have been cleared by the Sports Manager and Site Manager of Parrs Wood High School.
The legal limit on our activities is one Marshall per 30 players. We typically have two marshals per activity.
We will verbally confirm a booking with you, including the costings, and once you have agreed we will then enter your details into our system. You will then receive a booking email and a confirmation text. Your booking is now confirmed.
Once we have received your deposit, your party invitations, maps and confirmation letter of your booking, will be sent to you by first class post.
We ask that you send your deposit within 7 working days of the initial booking. If we do not receive your deposit in that time, we reserve the right to give up the booking slot to another customer.
You have the right to cancel the booking up to 14 days after the initial booking with a full refund. After this time period the deposit is non-refundable.
The balance of the event must be paid for either prior to the event or on the day.
Should you cancel your event within 14 days of the date of the event, full payment, as stated in the Customer Login Area, will be due.
We are unable to make any alterations to the time length of your party within 7 days of your party.
Redmox Leisure reserves the right to alter any activity on the day due to extreme weather conditions or any other factors outside our control. In the event of an unforeseen circumstance, Redmox Leisure will do their very best to accommodate this circumstance and continue with the booking, but this may not always be possible.
The maximum number of guns available for a battlefield live party is 24 children's guns. Whilst we may have spare guns, this limit will not be exceeded. The adults guns are available for free for use by adults but in the event of gun breakages, we reserve the right to prioritise children over adults. We start the birthday parties at 7 years old and 6 year olds can also play. For 5 year olds and below, children are allowed to play the game as spotters. This involves an adult playing with the child and staying with them at all times.
We trust that you all have an enjoyable party or session with us.